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Author Details
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Business Name:
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TechScribe |
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Contact Name:
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Mike Unwalla |
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ISTC Member Grade:
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Fellow
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Location:
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Sheffield |
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Tel:
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0114 266
6933 |
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Fax:
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Email:
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mike@techscribe.co.uk
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URL:
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http://www.techscribe.co.uk
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Overview:
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User guides, reference manuals, online help and
training material for software, IT and technology.
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Details:
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Samples, case studies, FAQs, testimonials and articles are available on www.techscribe.co.uk.
Additional keywords:
Adobe Acrobat
business software
compiled HTML (CHM)
content management
controlled language
controlled vocabulary
databases
global English
healthcare
Information Mapping
international English
LaTeX
Lotus Notes
Microsoft Word
medical
ODBC
paper-based documentation
PDF
plain English
plain language
processes and procedures
RoboHelp
RoboHTML
small businesses
software houses
software manual
SQL
technical documentation
translation memory
WinHelp
XML |
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Disciplines |
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Financial & Legal
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Mechanical Engineering
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Software
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Industries |
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Finance
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Insurance
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NHS
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Public Sector
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Research & Development
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Small Business Enterprises
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Utilities
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Experience |
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Copywriting
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Forms & Questionnaires
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Information Mapping
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Installation & Maintenance Documentation
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Marketing & Sales Documentation
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Online Help Systems
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Operational Procedures
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Presentation Development
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Quality Procedures
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Tabulated Information
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Training Documentation
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User Documentation
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Tools |
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Page Makeup
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Adobe Acrobat
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Programming Languages
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HTML
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VBasic
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Spreadsheet
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Microsoft Excel
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Word Processing
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Microsoft Word
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Region |
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East Anglia
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East Midlands
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Europe
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London
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North East
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North of England
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North West
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Rest of World
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Scotland
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South East
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South West
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Wales
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West Midlands
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Articles
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Book Review: The Techniques of Instruction - Written by Roger James, Gower Publishing Ltd, 1995. 153 pages. (46.50 GBP) ISBN 0-566-07550-4
This book would be better titled, “The techniques of [i]Instructor-Led[/i] Instruction”, because that is what it is about. The first line of the preface states, “This book is aimed at instructors everywhere” and later on the author also states that his intention is to help people who want to become instructors. The aim of the book is to present instructors with techniques on how to improve their instructional methods.
Why You Need a Quality Author - "Users don't want documentation, they want answers". That's true, but how do you give them the answers? Through documentation (Of course, there are other options such as helpdesks and training courses).
Documentation costs money, but not providing it will cost you a lot more money in the long run. This article looks at some of the issues involved, namely costs, the relative merits of online and paper documentation, the properties of an ideal author/writer, and pre-requisites to producing effective documentation.
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